Terms of service

Terms and Conditions

Last Updated: July 2026 

1. About Us

This website is owned and operated by That American Shop ("we," "us," or "our").

Email: thatamericanshop@gmail.com

By accessing our website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our website.

2. Eligibility to Purchase

To place an order, you must be at least 18 years of age. By making a purchase, you confirm that you meet this requirement and that all information you provide is accurate, current, and complete.

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However:

  • Product images are for reference only and may differ slightly from the actual item.

  • Minor differences in colour, packaging, or appearance may occur.

  • All products are subject to availability.

  • We reserve the right to update, modify, or remove product information without prior notice.

4. Prices and Payment

All prices are shown in GBP (£) and include VAT where applicable unless otherwise stated.

Shipping costs will be calculated and displayed during checkout.

Although we may update prices from time to time, any changes will not affect orders that have already been confirmed.

Full payment must be received before your order is processed using one of the payment methods available on our website.

5. Order Process and Acceptance

When you place an order through our website:

  • You will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order.

  • Your order is accepted only when we dispatch the goods and send you a dispatch confirmation.

  • We reserve the right to refuse or cancel any order due to pricing errors, suspected fraudulent activity, payment issues, or product unavailability.

6. Delivery

We currently deliver to the United Kingdom and selected international destinations.

Estimated delivery times are provided as a guide only and may vary depending on the courier or circumstances beyond our control.

We are not responsible for delivery delays caused by events outside our reasonable control.

Responsibility for the goods transfers to you once your order has been delivered to the shipping address provided.

7. Your Right to Cancel (Cooling-Off Period)

If you are purchasing as a consumer within the United Kingdom or European Union, you may cancel your order within 14 days of receiving your goods under applicable consumer protection laws.

To exercise your right to cancel, please notify us by email at thatamericanshop@gmail.com.

Effects of Cancellation

  • Returned goods must be sent back within 14 days after notifying us of cancellation.

  • Items should be unused, in their original condition, and returned with all original packaging where possible.

  • Unless the item is faulty or incorrect, you are responsible for the cost of returning the goods.

  • Approved refunds will be processed within 14 days after we receive and inspect the returned items.

8. Exceptions to the Right to Cancel

The cooling-off period does not apply to:

  • Personalised or made-to-order products.

  • Sealed goods that cannot be returned for hygiene or health reasons once opened.

  • Digital products or downloadable content where access has already begun with your consent.

9. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, all products supplied by us must:

  • Be of satisfactory quality.

  • Be fit for their intended purpose.

  • Match their description.

If you receive a faulty, damaged, or incorrectly described item, please contact us as soon as possible. Depending on the circumstances, you may be entitled to a repair, replacement, or full refund.

10. Limitation of Liability

Nothing within these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

  • Death or personal injury resulting from negligence.

  • Fraud or fraudulent misrepresentation.

  • Any other liability that cannot legally be excluded under UK law.

To the fullest extent permitted by law, we shall not be responsible for any indirect, incidental, or consequential losses arising from the use of our website or products.

11. Intellectual Property

All website content, including text, graphics, logos, photographs, product descriptions, and other materials, is owned by or licensed to That American Shop and is protected under intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

12. Privacy and Data Protection

We are committed to protecting your personal information.

Any personal data collected through our website is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For more information, please refer to our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may revise these Terms and Conditions from time to time.

Any updates will become effective immediately once published on this website. We encourage customers to review these Terms periodically to stay informed of any changes.