Return Policy

We want you to be happy with your purchase. If you're not completely satisfied, you can request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unused and unworn.
• Have all original tags attached.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

To request a return, please email us at thatamericanshop@gmail.com.

If your return is approved, we'll provide return instructions, including a return shipping label if applicable. Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

If you have any questions about returns, feel free to contact us at thatamericanshop@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us right away so we can resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

Some items are not eligible for returns, including:

• Perishable goods (such as food, flowers, or plants).
• Custom-made or personalized products.
• Personal care and beauty items.
• Hazardous materials, flammable liquids, or gases.

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Please note that sale items and gift cards are final sale and cannot be returned or refunded.

Exchanges

If you'd like a different item, the easiest option is to return your original purchase (once approved) and place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason.

Returned items must be unused, in their original condition, with all tags attached, in the original packaging, and accompanied by proof of purchase.

Refunds

Once we receive your returned item, we'll inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If you haven't received your refund within 15 business days after approval, please contact us at thatamericanshop@gmail.com so we can assist you.